NAMAG is an ISO certified company, meeting the requirements of ISO9001:2015, ISO14001:2015, and OHSAS18001:2007.

 

In the management system of ISO 9001:2015, our quality policy is “Pursue excellent quality and meet customer requirements”, and our company quality objectives: 

            1) The pass rate of finished products inspection is ≥96%; 

            2) The product quality will reach the advanced level domestically and internationally; 

            3) Customer satisfaction rates ≥ 90%.

 

We are committed to assuring the quality of the products and services we undertake for our customers and continuously review our procedures. Over the past 20 years we have fine-tuned our Quality Management Policy to enable us to measure and maintain a high standard of quality across all elements of our operations and services.

 

A key aspect of our Quality Management Policy is aiming to understand clearly and fully our customers’ needs and ensure their requirements are met through transparent project management procedures. We have a personal commitment to the quality and successfully delivery of all products and services we provide.

 

NAMAG’s commitment to Customers.

 

    We are committed to ensuring that:

 

        ·    Our Quality Management Policy is clearly laid out to our clients and implemented throughout the project life cycle

        ·    Our Quality Management Policy is rigorously upheld and supported by staff at all levels

        ·    Project stake holders and nominated staff and duties are clearly identified

        ·    Clear lines of communication will be established between all stakeholders

        ·    All personnel are appropriately skilled and trained where necessary to ensure they are able to undertake their tasks to the required

             quality

        ·    All project documentation, source code and digital materials will be stored securely, backed up and archived post project

        ·    Quality Assurance

 

We actively encourage our customers to provide us with feedback to help us improve our Quality Management Policy and standards.

 

    When assuring Quality Management to our customers:

 

        ·    We focus on business benefits & justification for a project

        ·    We provide a defined organization structure for the project management team

        ·    Projects have a product-based planning approach

        ·    From inception we divide projects into manageable, measurable and controllable stages. This allows us to review progress at regular

             intervals with the client.

        ·    We aim to provide a Quality Management system that is flexible and can be applied at a level appropriate to the project

 

NAMAG has been delivering projects to our customers to the highest quality for over 20 years and we pride ourselves on our approach and the quality of our work. We don't take quality for granted and regularly review our procedures to ensure this consistently high level of quality in the delivery of solutions is maintained.